Refund policy

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We want you to love your song. Our guarantee is simple, and exactly the same one we promise across the site.

1. Satisfaction guarantee

If you've used your package's included revision rounds and still aren't happy, we refund 100% of what you paid. We only ask that you:

• Request it within 14 days of receiving the final version.
• Tell us briefly what didn't work, so we can improve.
• Stop using the song (the license ends once refunded).

2. Cancellations

You can cancel before we start producing your song for a 100% refund. If we've already started, wait for the first version: if you're not happy, the guarantee applies.

3. Delays

If we miss your package's deadline for reasons on our side, you can cancel for a 100% refund or receive your song with a refund of the difference to the slowest package.

4. How to request it

Email hola@cantamostusmomentos.com with your order number. We reply within 2 business days and refund to the original payment method within 5 business days.

5. First families program

If you join the reaction program, the 20% we send back is refunded to your original payment method after we receive your video and your permission to post it.